The Electronic Service Agent tool is designed to enhance the Warranty or Maintenance Agreement by providing faster hardware error reporting and uploading system information to IBM Support. Your Email Address optional. This can translate to less wasted time monitoring the “symptoms,” diagnosing the error, and manually calling IBM Support to open a problem record. The following terms are trademarks of Lenovo in the United States, other countries, or both: Support for servers with Intel Xeon v3 processors Table 3. The Electronic Service Agent tool securely transmits either via the Internet HTTPS or VPN or modem, and can be configured to communicate securely through gateways to provide customers a single point of exit from their site.

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For more information about the specific versions and service levels that are supported and any other prerequisites, see the following ServerProven web page: Servers enabled with this tool can be monitored remotely around the clock by IBM Support all at no additional cost to you.

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This can translate to less wasted time monitoring the “symptoms,” diagnosing the error, and manually calling IBM Support to open a problem record. The adapters come with a one year, customer replaceable unit CRUlimited warranty 1. A large number of publications are available online in various file formats, which can currently be downloaded free of charge. IBM services include business consulting, outsourcing, hosting services, applications, and other technology management. A current list of Lenovo trademarks is available on the Web at https: Electronic monitoring that helps speed up problem-solving with automated, early detection of potential problems and system errors.

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Linux is a registered trademark of Linus Torvalds in the United States, other countries, or both. We offer service-level and response-time options to fit your business needs.

IBM Support: Fix Central – Please wait, Select fixes

im US Announcement Kbm http: The My Systems and Premium Search functions make it even easier for Electronic Service Agent tool-enabled customers to track system inventory and find pertinent bim.

They can help you integrate your high-speed networks, storage systems, application servers, wireless protocols, and an array of platforms, middleware, and communications software for IBM and many non-IBM offerings. IBM products and services which are announced and available in your country can be ordered under the applicable standard agreements, terms, conditions, and prices in effect at the time.

Since system information and error logs are automatically uploaded to the IBM Support center in conjunction with the service request, customers are not required to find and send system information, decreasing the risk of misreported or misdiagnosed errors. Part number information Features and specifications Server support Storage system support.

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Communication is one way. When you buy IBM System x technology, include the support services you need — to help keep both your hardware and software working for you, day after day, at peak performance. Trademarks Lenovo and the Lenovo logo are trademarks or registered trademarks of Lenovo in the United States, other countries, or both. Authors Ilya Krutov David Watts. For more information about the System x servers that support each adapter, see the ServerProven website:.

System inventory information is stored in a secure database, which is protected behind IBM firewalls.

This adapter is now withdrawn from marketing. Other company, product, or service names may be trademarks or service marks of others. Your Email Address optional. It is a customer’s responsibility to ensure that the server is secure to prevent sensitive data from being removed.

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System configuration and inventory information collected by the Electronic Service Agent tool also can be viewed on the secure Electronic Support web portal, and used to improve problem determination and resolution by you and the IBM support team.

This announcement satisfies or partially satisfies the requirements from one or more of the worldwide user group communities. The Electronic Service Agent tool is designed to enhance the Warranty or Maintenance Agreement by providing faster hardware error reporting and uploading system information to IBM Support.

These services help you learn about, plan, install, manage, or optimize your IT infrastructure to be an On Demand Business. Premium Search combines the function of search and the value of Electronic Service Agent information, providing advanced search of the technical support knowledgebase. Operating system support Warranty Physical specifications Operating environment Agency approvals Related publications and links Related product families Trademarks.

This product is not certified for direct connection by any means whatsoever to interfaces of public telecommunications networks.

It is viewable only by the customer and IBM. The customer’s business applications or business data is never transmitted to IBM. The IBM Systems Information Center provides you with a single information center where you can access product documentation for IBM systems hardware, operating systems, and server software.