Unable to connect to the Authentication Server On some PCs, users may experience difficulties when activating the software. You will need to contact your Janome dealer to organize for your product key to be enabled. On some PCs, the product key is not enabled after the old Digitizer dongle has been attached. You have 30 days from time of the install. Choose “Control Panel” On the right of this screen, you will see “Category View” with a drop down arrow.

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You should see “Start the service”. The dongle will not validate and the loading process progresses no further. Support Register Warranty Contact Us.

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Now click on “Administrative Tools”. Restart the embroidery software installation.

This issue is resolved only by installing the full installation included in the Digitizer V5. Products Inspire Learn Blog. You may have received a message saying that the system is unable to connect to the activation server. Valid license could not be found Error: For confirmation purposes, please provide your dongle serial number to the dealer.

Click this just once so it is highlighted, then you will see the kanome left of that window the current state of that service. Security device not found Hazp some PCs, the product key is not enabled after the old Digitizer dongle has been attached.

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Security issues

Choose “Control Panel” On the right of this screen, you will see “Category View” with a drop down arrow. Once this has been attempted three times, another error message appears stating that you have used all of the remaining activations. Click on the drop down arrow to change that to Large or Small icons so you can see the extended view.

Unable to connect to the Authentication Server On some PCs, users may experience difficulties when activating the software.

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Temporarily disable your anti-virus software. You will need to contact your Janome dealer to organize for your product key to be enabled. You may have received a message saying that the old dongle cannot be recognized.

Forum Home Embroidery Topic. This is not necessary with V5 upgrades which are handled by means of a product key. On some PCs, the product key is not enabled after the old Digitizer dongle has been attached. Update from DigitizerPro V2 to Digitizer Haep With the first yasp of Digitizer V5, version 2 updates were not supported and the product key had to be manually enabled by Support. T o resolve this issueyou will need to contact your Janome dealer to organize an offline activation.

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Software Updates

The HASP security device drivers have not been installed correctly. Janom the second release V5. Right click on the Windows start button icon located in the bottom left of your computer screen.

After the installation has completed, re-enable the anti-virus software. There is a place on your computer where you can take back your old operating system.

What can we do? A valid license to run the software could not be found H On some PCs, users may experience difficulties when activating the software.

Sep 25 By: Simply reboot the machine and follow the product activation prompts on screen when you restart the software. As the message advises, the problem can generally be resolved by reinstalling the security device HASP drivers from the Start menu.